Organizational Design, Structure & Governance Consulting in Puerto Rico

Organizational design and governance consulting aligns structure, decision rights, and KPIs so teams execute faster in Puerto Rico and the U.S.



Complexity multiplies when roles, decisions, and cadence are unclear. Our service aligns your operating model, org chart, and governance so teams move with rhythm. 

As a fractional partner, we bring executive focus without full-time overhead. The result is clarity, momentum, and measurable growth.

Drive Scalable Growth Through Smarter Organizational Structure & Governance In Puerto Rico

Drive Scalable Growth Through Smarter Organizational Structure & Governance


Disorganized structures slow performance.


Decisions stall. Accountability blurs.


We design an operating model that sets flow, ownership, and metrics so work moves smoothly.


You gain clear decision rights, right-sized spans and layers, and a cadence that keeps strategy in motion.

Bring Discipline to Everyday Decisions

Precision in daily choices compounds. We install simple rules and visible metrics so leaders act with confidence.

Lightbulb with an eye, representing an idea or insight.

Clarity:

Roles, RACI, and decision rights defined

Gear with a checkmark in the center surrounded by a circular arrow.

Flow:

Simplified processes and clean handoffs

Three horizontal sliders with circular control knobs.

Control:

Real-time KPIs and an accountability model

Move Your Business Forward with Outsourced Organizational Structure & Governance In Puerto Rico

Move Your Business Forward with Outsourced Organizational Structure & Governance


Engage a partner that meets you where you are and builds what lasts.

  • Consulting your way: targeted sprints or ongoing support

  • Faster, cleaner execution: practical playbooks and rapid adoption

  • Executive-grade oversight: board-ready logic and documentation (when needed)

  • Tailored cadence for leadership teams: monthly and quarterly governance routines



Shield icon with a check mark, representing security and approval.

Trusted by Leadership Teams Across Puerto Rico


From mid-sized enterprises to large organizations, ambitious leaders trust Sinfonica to optimize operations, accelerate decisions, and build continuous improvement systems.

Ashford Hospital logo: gray stylized human figure and text "ASHFORD HOSPITAL".
Hypermedica logo with a stylized blue molecular structure and company name.
Logo for HUB Puerto Rico. Blue circle with HUB in gray text. Puerto Rico written next to it.
Ranger American logo: blue and red text with a compass rose in a blue circle.

Problems We Solve

Short, focused fixes that remove friction and raise decision quality.


Misaligned Structure and Slow Decisions


When structure does not match strategy, speed suffers.

✘ Overlapping roles and unclear ownership


✘ Centralization where autonomy is needed, or the reverse

✘ Meetings replace decisions and work queues grow

✘ KPIs exist but are disconnected from accountabilities


Governance That Drives Execution


Right forums, right cadence, right metrics.

✓ Decision rights defined with RACI and escalation paths

✓ Spans and layers tuned for clarity and cost

✓Operating model mapped with clean handoffs

✓ Board governance aligned with strategic priorities

Problems We Solve, Woman in blazer writing on a whiteboard in a bright office, holding a pen.
Workflow optimization strategy session in Puerto Rico

Our Approach to Organizational Structure & Governance

Three practical phases that create momentum and keep it.


Diagnose the Friction

We assess structure, workflows, and data. We run interviews, analyze OKRs and KPIs, and map decision rights. You receive a short list of root causes and quick wins.


Design the Flow

We redesign the operating model, org chart, and governance. We define roles, RACI, spans and layers, and the accountability model. We set a leadership cadence and reporting drumbeat.


Sustain the Change

We embed dashboards (when necessary), rituals, and training. We coach leaders so ownership sticks and culture aligns with the new way of working.



Why Companies Choose Sinfonica


Fractional Expertise, Full Commitment

You get senior operators who customize scope to your needs and budget. No bloat. Clear deliverables.


Execution That Sticks

We build simple tools your team can run. Playbooks, RACI, and meeting cadences that survive quarter after quarter.


Human-Centered Efficiency

We respect people and culture. We design for adoption so change feels practical and teams lead with confidence.

Marie in white blazer and Josean in blue jacket stand back to back, smiling at the camera.
Logo for the Hub Network: Blue gradient circle over the word
Double quotation marks.

Sinfonica has been a valuable partner in helping our team execute our strategic plan. Their expertise, guidance and hand-on approach have been instrumental in keeping us focused, uncovering opportunities, and taking the right steps toward achieving our growth goals.


HUB, Puerto Rico

Antonio Casellas

CEO

Measurable Impact

What clients typically see after implementation:



  • Faster decisions and fewer escalations

  • Lower operating cost through cleaner spans and layers

  • Productivity gains from simplified workflows

  • Higher quality and reduced rework

  • Sustained growth through accountable execution

Operational Proof, Not Promises

  • On-site and remote options for Puerto Rico and the U.S.

  • Cross-industry experience with family-owned and multi-site operators

  • Adaptive engagements that scale from sprint to ongoing support

Who We Work With


We partner with CEOs, COOs, CFOs, and strategy leaders who want structure that scales. 

Our best work happens with teams willing to engage in meaningful conversations, have new mindsets, test, and adopt a clear cadence. We serve Puerto Rico and the U.S. mainland.

José A. Arroyo
Marie Frances López
Nayka Rivera
Larissa Rivera

Real-Time Collaboration, Steady Execution

We coordinate leaders, set simple rules, and report progress on a single page. Expect quick starts, respectful candor, and support where execution usually stalls.

Black check mark on white background.

Ready to start

Black check mark on a white background.

Streamlined onboarding

Black checkmark on a white background.

Ongoing project management

FAQs

  • How is Sinfonica different from traditional consultants?

    We operate fractionally, embedding with your team to design and implement structure, decision rights, and governance. You get senior attention and practical tools that your leaders can run after we leave.

  • Do you work on-site in Puerto Rico and the U.S.?

    Yes. We support clients on-site across Puerto Rico and selectively on the U.S. mainland. Remote delivery is available when preferred.


  • What does a typical engagement include?

    Diagnosis, operating model design, role definitions, RACI, governance cadence, KPI alignment, and coaching.

  • Will you replace our tools or work with what we have?

    We work with your systems first. If gaps exist, we recommend simple additions that your team can own without heavy platforms.

  • How do you measure success?

    Jointly defined OKRs and KPIs tied to speed, quality, cost, and ownership. We track adoption of governance rituals and decision throughput.


  • How soon will we see results?

    Impact begins as leaders adopt decision rights and cadences. We avoid fixed timelines and focus on steady, visible wins.


  • What is the difference between operating model and org structure?

    The operating model defines how value flows across functions and decisions. Org structure defines roles and reporting to support that flow.


  • Do you help family-owned businesses with governance?

    Yes. We design board structures, succession planning principles, and conflict resolution mechanisms that respect family and business needs.

Let’s Set Your Rhythm


If you want cleaner decisions, faster flow, and accountable teams, we can help. Start with a short conversation and leave with a clear next step.



Contact Us